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Frequently Asked Questions

Our Customer Care Advisors are ready to answer your queries. However, before sending out your inquiry, check out the following FAQs as they may be of help.

1 | How can I contact you if I need more information or assistance before I place my order?
2 | How do I get a quote?
3 | What is your return policy?
4 | How much do you charge for delivery?
5 | What is the charge for next day delivery?

6 | How should I measure for my blinds?
7 | Can I arrange a delivery date?
8 | Can I to take off/replace slats on my wooden blinds?
9 | How do I sign if the parcels look damaged?
10 | Can I give you a delivery address different to the billing address?
11 | How do I measure for roller blinds?
12 | Do you deliver outside UK?
13 | Do you do fitting / measuring services as well?
14 | Do you send out samples?
15 | Do your vertical blinds come with a headrail or just the louvres?
16 | Do you sell just louvers/slats for vertical blinds?
17 | Can you send a brochure?
18 | My blinds are not the correct sizes I have ordered, how do I get a replacement?
19 | What do you mean by "pelmet returns"?
20 | How do I chase my order if it does not arrive within the specified time frame?
21 | I have not received instructions with my blinds
22 | I have not received an email of confirmation of my order what do I do next?
23 | Can I use your blinds in the bathroom?
24 | How do I measure if I have a bay window?

How can I contact you if I need more information or assistance before I place my order?

  • For further assistance please call our Sales team on 028 71262605 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will get back to you as soon as possible.

How do I get a quote?

  • You can use either our quick quote that will list you all the products in the selected category by price or you can select a product and insert your width and drop for that particular product. Also you can contact our Sales Office on 02871262605 for prices and more information.

What is your return policy?

  • Please note that made to measure items cannot be returned. You can however return ready made products.

How much do you charge for delivery?

  • There are also some areas for which our carrier charges an extra fee, if you would like to double-check the charges for your address please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will look into it for you.

What is the charge for next day delivery?

  • We charge an extra ??? per blind for delivery the following day. However please note that this service is only available for orders placed before Noon.

How should I measure for my blinds?

  • Measure the recess from wall to wall, top to bottom in several points to ensure the measurements are accurate and select the Inside recess option. Depending on the type of blind you choose, we will make the necessary allowances to ensure a smooth operation. If you do not want us to make any deductions from the sizes you give us, please select the outside recess option.

Can I arrange a delivery date?

  • Unfortunately, in the case of made to measure products exact delivery dates cannot be established. After the order has been dispatched you will notified by email where you will also find a consignment number you need to use when contacting the carriers to arrange delivery. Note that should the carrier attempt delivery and miss you the first time, they will leave a card so you can contact them to rearrange it.

Can I to take off/replace slats on my wooden blinds?

  • Yes, replacing or removing slats from your blind is possible and can be easily accomplished. After removing the caps from the bottom bar (the items that hold the strings in place) and remove the slats until you get to the desired drop or to the slat you need to replace. Then run the string through all the remaining slats and place back the caps at the bottom of the bar.

How do I sign if the parcels look damaged?

  • If there is any visible damage to your parcels please sign for them as "damaged". Also if you do not get the chance to inspect the blinds before the driver leaves please sign as "Unchecked".

Can I give you a delivery address different to the billing address?

  • Yes, this is possible. When you place your order the website will accept the delivery address even if it is different to the billing one. If you cannot be in when your order is out for delivery we will be able to arrange delivery at a neighbour or to your work address, but please keep in mind the fact that our parcels must be signed for upon delivery.

How do I measure for roller blinds?

Do you deliver outside UK?

  • We only make deliveries to England, Scotland, Wales, Northern Ireland and Southern Ireland.

Do you do fitting / measuring services as well?

  • Yes we offer a complete measuring and fitting service . Please contact us on 028 71262605 or via email on This email address is being protected from spambots. You need JavaScript enabled to view it.

Do you send out samples?

  • We do send free samples, you can either request them directly from the website or send an email with the samples you need as well as your delivery address. It takes about 2-3 days for them to get to you.

Do your vertical blinds come with a headrail or just the louvres?

  • The vertical blinds come with a headrail and it is included in the price when you quote online.

Do you sell just louvers/slats for vertical blinds?

  • Yes! If you are looking to give a fresh look to you existing blinds then this would be a great option for you.

Can you send a brochure?

  • Unfortunately we do not have a brochure, but all our products are listed online and you can order free samples when you decide on a colour scheme.

My blinds are not the correct sizes I have ordered, how do I get a replacement?

  • If you have removed the blinds from their packaging and measured them and they are not the sizes you ordered please send us an email with the sizes you have received and we will look into the problem as soon as possible. We may need to collect the blind for inspection for some type of blinds.

What do you mean by "pelmet returns"?

  • The returns are needed on wooden Venetians when the blinds are fitted outside the recess and you can see the sides of the headrail. The returns are pieces of wood cut at 45 degrees to be attached to the pelmet at each end.

How do I chase my order if it does not arrive within the specified time frame?

  • If you do not receive your order as indicated in our order confirmation email please write to us using the Contact Us page or give us a call and we will chase the order for you.

I have not received instructions with my blinds

  • Instructions can be found in the product page, if you click the shade you are interested in you will enter the quotation page for that particular product. At the bottom of the page you will find instructions for both measuring and installing that particular type of blind.

I have not received an email of confirmation of my order what do I do next?

  • Please give us a call if this happens. It generally means that something went wrong either on your end or our own servers. We will have to manually check for and order records.

Can I use your blinds in the bathroom?

  • It is best to double check with our sales team as depending on the material, they can be moist resistant. Most of our products inclusive of our wood blinds range are suitable for kitchen and bathroom but we never advise for any of our products to be directly exposed to water splashes and high steam areas.

How do I measure if I have a bay window?

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Fiesta Blinds & Fabrics have been established for over 30 years and Sell, Manufacture and Fit Blinds and other related Products. read more

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