Frequently Asked Questions

We are our proud to be a local supplier of blinds throughout the region and the majority of our blinds are made by our dedicated workforce on-site in our production suite at 1 Springrowth Business Park, Derry, Northern Ireland, BT48 0LY.

We use both cutting edge technology and proven traditional mechanics and components when making all of our products that are then installed by our friendly local team of fitters.

We are able to motorise a variety of blinds including rollers, Senses Mirage, wooden venetian, cellular, lantern blinds, fauxwood venetian, aluminium venetian and Velux. This can be done at an additional premium which will be outlined in your quotation. Motorised blinds can be operated using the latest technology and controlled through the an optional hub using your smartphone. 

Sample deliveries are available direct from our supplier upon request at www.thefabricbox.co.uk, www.stylestudio.co.uk and www.louvolite.com/samples. 

Sample requests from our suppliers are Free of Charge.

Our Sales Representative will bring a sample collection to your appointment; however, these are property of the company and are not available as disposable stock.

There are a number of payment options available to cover the cost of your order: We accept cash, all major credit/debit cards, BACS transfer (details upon request) or cheque. Cheques should be made payable to Fiesta Blinds and Fabrics Ltd. 

VAT invoices can be requested directly from our Sales Teams at our head office: 1 Springrowth Business Park, Springtown Industrial Estate, Derry, BT48 OLY - 028 71262605. 

We will be happy to provide you with an estimate of cost if you have taken measurements of your windows yourself, or alternatively you can make an appointment with our Sales Representative who will measure for you according to your expressed choice of blinds. 

During your appointment you will be able to view a condensed selection of our stock and upon making your choice, you will receive a quotation either on site or over the phone, which will be valid for 30 days. 

 Placing an order couldn’t be easier- following your measuring appointment or upon receipt of your own measurements, fabric/colour choices and any special requests, an order can be placed over the phone, by email or via one of our showrooms. A minimum deposit of 50% of the total order is required to place your order, with the remaining balance to be paid on the day of fitting. 

The fulfilment of your order will depend on the selection of blinds you choose. Most orders are ready to be fitted approximately two weeks after the order is placed. This is subject to stock availability and delivery of raw materials. We do offer an express service for a small additional premium, subject to availability. You can discuss this with any member of our team. 

If you would like an update on your order, you can contact us online or via the sales office where you placed your order.

The installation of your blinds depends on the selection/combination of blinds you choose. We endeavour to install your blinds approximately two weeks after your order date. This is an estimate and depends on the delivery of raw materials and components from our suppliers also. 

Our team will call to arrange the fitting of your blinds once we know they are manufactured and have gone through Quality Control and are completed to the highest standard. At this point, you will have an opportunity to inform us of any special instructions regarding access to the property. 

Whilst we do our best to indicate the availability of goods, occasionally when the order is placed the supplier may inform us those materials are out of stock or discontinued. If this is the case, we will advise you at the earliest opportunity of any changes this makes to the expected fulfilment date of your order. 

In the unlikely event that your selection is discontinued, we would encourage you to have a contingency selection in mind so that the alternative selection can be processed as soon as possible 

We pride ourselves in the quality of all of our goods and take great care in handling all products during the manufacturing, quality control and installation process, however, accidents can and do happen, so let us ask for your patience in allowing us make things right if things don’t go according to plan.

If you notice a fault or damage with any part of your order, please make a member of staff aware at the earliest opportunity. You can call us or email us at info@fiestablindsandfabrics.com and where possible, we would ask that you include an image so that we may be better able to assess the level of repair that may be required.

We want you to be 100% happy with your order so we will take all possible measures to make sure that you are completely satisfied.

On the 1st Jan 2023 we launched our 5 Year Warranty on all products made in house by our expert team. You can read more detail on this by clicking here.

Santa Fe PVC Shutters come with a 5-year guarantee from the manufacturer. 

Santa Fe Wooden Shutters come with a 1-year guarantee from the manufacturer.

All other externally sourced blinds will be governed by their respective warranty.

Prior to 01/01/2023 - All of our blinds come with a 12-month warranty. In the unlikely event that an issue should arise with any of our products during this time frame we will be happy to repair or, if necessary, replace a blind if a repair cannot be completed. 

All warranties/guarantee's begin on the day of the fitting of your blinds.